In the last few days, several hundred of you have sent me questions or tweeted about the Equifax breach and its credit freeze process. I don’t blame you, given that you’ve melted their websites and phone banks since the company announced last week that up to 143 million people may have had their Social Security numbers and other data stolen.
In the absence of much, if any, cogent response from Equifax in the early days of its crisis, I’ve been sending your questions to its representatives and putting them, unanswered, in my columns when I can’t get a reply.
Now, the company is finally answering some of them. Here’s what I’ve learned about, among other things, Equifax’s credit freeze process, whereby people lock up their files so that no thief can get new credit by impersonating them. One cautionary lesson: The company doesn’t always get its answers right.